Hello experts,
I need some advice on the following situation:
1) customer was charged sales taxes on invoice and shouldn't have been
2) customer paid invoice amount without tax
3) invoice was cleared using payment reason 26 - taxes which allocated the payment difference to a revenue account 409990 - payment diff account over/under payment by customer instead of clearing the sales tax account
It appears that all payment differences, including payment reason 26 - taxes are set up in the system to go to a profit and loss (revenue) account 409990.
Questions:
1) How can we apply a payment / process a clearing for the situation described above? We should clear the sales tax account and not add a payment difference on the profit and loss account
2) How can we correct this clearing in the system? Is there a way to process a journal entry to correct account 409990 (payment diff account-over/under payment by customer) and the sales tax account?
Thank you!