Hello Yvonne,
the item type controls logistics for spare parts:
- PICK will be picked up by the service performer at your companies warehouse.
- SHIP will be sent to the customer before your service performer arrives there.
- CONS is to report unplanned spare parts. Usually used at the service confirmation, something the service performer took out of his tool box.
- DIGI - your customer arrives at the warehouse and picks up a spare part. No delivery to be plannedd.
I hope this answers your question.
Best regards,
Thomas