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Re: Customer Invoicing: Scheduled Invoice Request: when's the "Schedule"?

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Hi Kathrin,

 

Thanks for your reply.

 

While I appreciate the fact that its system dependent but, is it not weird that I cannot see the success log of the same?

 

As might also appreciate, handling of such queries via incidents is not necssarily the fastest way to get to know the answer too. I am pretty sure support colleagues will at least take a day or two to come back on the incident(based on their own incidents and priorities) and by that time anyways your manual testing over 2 days will yield the answer.

 

I wanted to understand why will we hide a run's log information from customers? I understand that customers should not be able to manage the run itself(to avoid accidental inconsistency) but, why can't they see the schedule info - when's the next run scheduled? Will it happen on Friday/Saturday/Sunday Night? Will it run on Public Holidays? If not, which public holidays will affect it?

 

If, still for some reason, we cannot see such useful information, can we at least have a case document(or do we already have one?) which details how, as an end user, I can predict whether or not the run will happen tonight(considering the weekend, public holidays, etc)?

 

As per me - this is not a big issue but, its one of those issues that just leaves you bemused at whats behind the scene.

 

Thanks and regards,

Harsh Vardhan Shrotriya


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