Hi Ankush,
thank you for your answer. My question was maybe missleading, but I am looking for a functionality to send the "Service Confirmation" back to the customer. I. e. the technician has executed the service Position from the SO and reported time (and material) consumption in the Service Confirmation. Once this is done he wants to send this Information to his customer. (...The customer would treat this document than as the GSR).
Now, in the Service Confirmation UI I see an 'Output History' tab. This make me think that the desired functionality is there in standard. But in my ByD system I do not know how to make this work!
Do you know something about it?
Again, thx for your help,
Stefan