Re: Outlook/ByDesign Email Tracking Errors

Hi Lewis Peters,

Contact the customer to install the latest Outlook plug-in with the following steps.

Steps to install:

1. Work center: Home
2. View: Self Services
3. Sub-view: Self-Services Overview
4. Under My Computer select Check My Computer Settings and ensure you have the minimum requirements.
5. Select Install Additional Software.
6. In a new window select the Add-In for Microsoft Outlook and download and install.

If this does not solve the issue report a incident to SAP.

Thanks

Lokesh Sharma