Hello, Venkitesh, following your advice we have created OSS ticket about subject of this post.
And already got answer for our OSS ticket. In our ticket (1000000030 from tenant my307081) description we were talking about CTI_connector_project :
"Hello, can you please provide us a link for downloading a CTI_Connector_Project that is mentioned in help section for enabling outbound calls. We can't download it from SAP Service marketplace"
and the answer for our ticket was:
CTI adaptor is available to download from C4C system. Please refer the attachment. We have also attached the same in incident.
Request you to revert with error screen shot in case if you have any issue.
Best Regards,
SAP Customer Success Delivery"
So, it's clear for me that we have misunderstand with SAP Customer Success Delivery employee.
Could you please give us another advice how we can get CTI_connector_project or even direct link?
BR,
Anton.