Hello Easwari
You just need to hire the service agent as an employee using the following steps:
- Go to the Personnel Management work center.
- Select the Regular Tasks view.
- Select Hire Service Agent as Employee link.
- Fill in the details like Org unit so on .
- Select Save button.
Once the service agent is hired as an employee he can login with the credentials of the employee.
Then he can see the Go Shopping link in the self services view of the Home.
If this answers your question, then kindly mark the thread as answered.
Thanks
Parveen Kumar