Hi Dan
The original transaction has been cancelled.
I can see the "postprocessing" saying "Required" after the original transaction was cancelled.
In Payment allocation, the reverse button for that item is grayish and therefore, it cannot be done. We are stuck. Unless, we have another transaction with the same amount and direction to replace this.
There is an "Action" button there and it has an option ="mark as return". Can we make use of that instead? Do you know how that work?
Many thanks,
Norine