Hi Experts
I got a question around utilization
Actual utilization KPI in ByD is calculated by (Actual work + Absences) / Gross Capacity
Actual work = performed on a project
My question is does "actual work" includes all work on a project whether it is billable or non billable at the task level. I have a customer that calculates utilization as (Actual Work - Non Billable Work + Absences) / Gross Capacity
Can this be achieved in ByDesign
Thanks in advance
Antonio